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Realm: Mistblade I can´t see my Mb1 characters

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Hello, greetings, I play on both servers Mb1 and Mb2, today I logged into my account and on the Mb1 server all my characters disappeared, there were 
10 of them, 5 were level 90, and some of them with item level greater than 567, On the Mb2 server everything is fine, but what worries me is 
all my progress and characters in Mb1, I hope you can help me 

a clarification, here in the website if i click on "character Unstuck" i can see the names of all the my characters from both servers 

Thank you very much in advance for your help
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