MikoBai Posted January 21, 2024 Share #1850 Posted January 21, 2024 I think my account was HACKED by someone!!!! Just now i login my account, i find out all my GOLD and somw of iteams" GONE" FOR NO IDEA!!,,,,,,even the BANK. plz tell me how,I havt share my account and PW to anyone b4,,,,,,WOT happen in last 24 hours(last time i login was this friday (01/20/2024),,im so sad and angry!!!!!! there was over 20K GOLD in my account(total on service),,,,, all gone！！And when i login today, my Warrior at Different locations,when last time i logout!!! And the BANK WAS ransacked,except soul bound items(i means all characters of this account).PLZ help me! Link to comment Share on other sites More sharing options...
Matik Posted January 21, 2024 Share #1851 Posted January 21, 2024 Hello - make sure to change your account name and password, and then open a GM ticket in-game with full details on what is missing, and it can be looked into. Very often hackers get in because people use same account/password information from other servers that have had their databases compromised. It is always advised to use a different account and password between each server, or to use 2FA. Link to comment Share on other sites More sharing options...
MikoBai Posted January 21, 2024 Author Share #1852 Posted January 21, 2024 frist, thx to reply me and guide~! i did change my PW in frist time. About wot i missing , i just remember around 21K GOLD total,,,,,and some of items in my bag(and banks),,,, which means its hard to remember all the things i missing,,,,,i can try 2 make list of wot i missing,but not full details ,,,,,anyway ~thx lot~~~~wish my qust can fix ASAP,,,,,, Link to comment Share on other sites More sharing options...
MikoBai Posted January 21, 2024 Author Share #1853 Posted January 21, 2024 And other question,,,,Is it possible “”retracement“ to last time i logout on friday........?? that will be better,,,,, ~~ i wanna know who hack my account,,,,,,is it possible too? or maybe u guys can find out wot happen in last 24 hours......coz i didt login service at Saturday WHLOE DAY~~~ Link to comment Share on other sites More sharing options...
Matik Posted January 21, 2024 Share #1854 Posted January 21, 2024 Please make sure to put in a ticket in-game with these details. They do not handle restorations through the forums. You must do this in-game with a GM ticket. Link to comment Share on other sites More sharing options...
MikoBai Posted January 21, 2024 Author Share #1855 Posted January 21, 2024 i did~~~~~3 hours ago,,,,,,,,, Link to comment Share on other sites More sharing options...
Matik Posted January 21, 2024 Share #1856 Posted January 21, 2024 You will just need to wait patiently then - they will get to it as soon as they can. It may take some time for them to fully investigate though. Link to comment Share on other sites More sharing options...
Administrators Crysis Posted January 22, 2024 Administrators Share #1861 Posted January 22, 2024 21 hours ago, MikoBai said: i did~~~~~3 hours ago,,,,,,,,, Set up Two Factor Authentication. Accounts do NOT get magically hacked, you either shared your account or you clicked some suspicious link. Ban Appeals, shop troubleshooting, account issues etc. -> [email protected] How To Connect -> LINK Rules & Guidelines -> LINK Frequently Asked Questions -> LINK Stormforge Logs -> LINK Stormforge Discord -> LINK Link to comment Share on other sites More sharing options...
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