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A very common issue in the support channel of discord that GMs have to assist with is when someone dies and becomes a ghost - but their body is irretrievable (usually because it is in the void) so they can not ressurect. The unstuck feature through the help menu has no effect for this situation, it only works if you are alive.

Either allow the unstuck feature to work while dead (teleport to spirit healer), and/or have an unstuck feature available through the account portal on the website.

Edited by Matick
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