steelhammer2023 Posted December 15, 2023 Share #1511 Posted December 15, 2023 Two days ago, I was surprised to see an Epic PVP item disappeared straight from my equipment area -- I paid 7548 honor points and 20 Arathi Basin badges for it! It can't be sold by accident, because NPC vendors don't want it. It's not in my bank or bags. Has this happenned to anyone else? Nothing else is missing so it's not an account security breach. The purchase took place the same day, so maybe it's caused by a server roll-back. But the honor points and badges are gone! I'm trying to establish contact with support team member via discord. I'm worried because it's taking long time. Would appreciate if someone can provide more info as to how/why this happens, and how will this end. Thanks! Link to comment Share on other sites More sharing options...
Matik Posted December 15, 2023 Share #1512 Posted December 15, 2023 (edited) Hello - sorry but without more information it's impossible to know, it is not something I have ever heard of before. Please open a GM ticket in-game with the item name and approximate day/time it was purchased. They can review logs and investigate further. Edited December 15, 2023 by Matik Link to comment Share on other sites More sharing options...
steelhammer2023 Posted December 15, 2023 Author Share #1513 Posted December 15, 2023 12 minutes ago, Matik said: Hello - sorry but without more information it's impossible to know, it is not something I have ever heard of before. Please open a GM ticket in-game with the item name and approximate day/time it was purchased. They can review logs and investigate further. I did open a ticket. A day later got mail from support team member to find him on discord. thanks for the tip! Link to comment Share on other sites More sharing options...
Matik Posted December 15, 2023 Share #1514 Posted December 15, 2023 1 minute ago, steelhammer2023 said: I did open a ticket. A day later got mail from support team member to find him on discord. thanks for the tip! Hello - which GM was it specifically? You will want to send him a direct message if that is what he directed you to do. Link to comment Share on other sites More sharing options...
steelhammer2023 Posted December 15, 2023 Author Share #1515 Posted December 15, 2023 35 minutes ago, Matik said: Hello - which GM was it specifically? You will want to send him a direct message if that is what he directed you to do. crysis_official to be exact. I DMed him but no reply yet. Waiting. Link to comment Share on other sites More sharing options...
Lotur Posted December 15, 2023 Share #1516 Posted December 15, 2023 1 minute ago, steelhammer2023 said: crysis_official to be exact. I DMed him but no reply yet. Waiting. you might need to wait for him because he has some other things to do 🙂 Link to comment Share on other sites More sharing options...
Administrators Aithne Posted December 15, 2023 Administrators Share #1517 Posted December 15, 2023 Message him again every couple days just in case he forgets. Link to comment Share on other sites More sharing options...
steelhammer2023 Posted December 15, 2023 Author Share #1518 Posted December 15, 2023 6 minutes ago, Aithne said: Message him again every couple days just in case he forgets. OK. Will do. Link to comment Share on other sites More sharing options...
steelhammer2023 Posted December 17, 2023 Author Share #1546 Posted December 17, 2023 I don't know what else I could say or do at this point. I guess maybe it's a good habit to screenshot when purchase things. Link to comment Share on other sites More sharing options...
Matik Posted December 17, 2023 Share #1559 Posted December 17, 2023 Yes sorry, if he does not see it in GM logs, not much you can do Link to comment Share on other sites More sharing options...
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